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“Chemonics” Technical assistance and preventative and corrective maintenance services for Material Handling Equipment (MHEs) and standby generators

Request for Information (RFI)

RFI Number:   PSM-ET-0218

Description: Technical assistance and preventative and corrective maintenance services for Material Handling Equipment (MHEs) and standby generators


The Global Health Supply Chain Program – Procurement and Supply Management (GHSC-PSM) project (alternately referred to herein as “Chemonics” or “GHSC-PSM” or “Buyer”) is an official project of the United States Agency for International Development (USAID) implemented by Chemonics International and its consortium members. The purpose of GHSC-PSM is to ensure uninterrupted supplies of health commodities in support of USG-funded public health initiatives around the world. The project provides direct procurement and supply chain management support to the President’s Emergency Plan for AIDS Relief (PEPFAR), the President’s Malaria Initiative (PMI), and Population and Reproductive Health (PRH) programs. GHSC-PSM supports health programs through the supply of a wide range of health commodities, including contraceptives and condoms, essential drugs, and selected commodities for HIV/AIDS, malaria, maternal and child health, and infectious diseases.

The purpose of this Request for Information (RFI) is to gather market research regarding the availability and capacity of local companies to provide technical assistance and preventative and corrective maintenance services for material handling equipment (MHEs) and standby generators for the Ethiopian Pharmaceuticals Supply Agency (EPSA).

Services will be required for a period of one year with a possible extension for additional years subject to satisfaction.

Firms are invited to submit information in response to this RFI. Issuance of this request does not in any way obligate Chemonics or USAID to award a contract, nor does it commit Chemonics or USAID to pay for costs incurred in the preparation and submission of any response. By issuing this RFI, Chemonics does not express an intent, commitment, or promise to purchase any supplies or services. Responses to this RFI will not be considered by Chemonics as offers to enter into a contract; this RFI is for information collection purposes only.


Interested parties should have the capabilities to provide preventive and corrective maintenance services to EPSA MHEs and standby generators to improve equipment uptime and service lifetime.

The identified vendor will provide periodic maintenance as per manufacturer recommendations and enable the equipment to run without significant failure and downtime.  In particular, the vendor should demonstrate experience in:

         Providing preventive maintenance service to equipment identified in Table 3 below.

         Building the culture of Operator Assets Care

         Building capacity and skills of EPSA’s MHE and standby generator operations and maintenance team

The vendor should demonstrate use of current best practices and innovation to provide maintenance services to EPSA to achieve service excellence. Information submitted should be consistent with the principles of total productive maintenance (TPM).

The following provides relevant background information regarding (a) the state of the Pharmaceutical Commodity Management System (PCMS) at EPSA, (b) EPSA’s approach to PCMS.

(a)       The state of PCMS at EPSA:

EPSA is a national pharmaceuticals procurement and supply agency. To discharge its duties and responsibilities it has opened primary and secondary hubs in all regions of Ethiopia, namely:

•           Primary hubs: Addis Ababa, Adama, Arba Minch, Bahir Dar, Dessie, Dire Dawa, Hawasa, Jimma, Mekele, and Nekmete

•           Secondary hubs: Assosa, Gambela, Gondar, Jigjiga, Kebridehar, Negele Borona, Semera, and Shire

The primary hubs are equipped with 23 Caterpillar (CAT) brand electric reach trucks, all operational. In addition, the Agency operates ten (10) 65KVA CAT brand generators and two (2) 250KVA CAT standby generators. Furthermore, 50KVA generators are used to power the cold rooms at each hub. These figures are expected to grow as EPSA procures additional equipment. Current equipment deployment, models and mode of transport to each hub is summarized in Table 3 below.

Pharmaceutical warehouse efficiency heavily depends on the MHE uptime. To minimize the downtime of this equipment, regular preventive maintenance needs to be provided either at regular intervals or based on operating service hours. When equipment fails, corrective maintenance needs to be provided in timely manner. In both cases, there is a need for spare parts and consumables.

Table 3 – Equipment model and years of manufacturing