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International Labour Organization (ILO.. invites consultants  To Develop InformativeMobile App for Migrant Domestic Workers’onOverseas Employment Process to GCC Countries and Lebanon

Terms of Reference

To Develop InformativeMobile App for Migrant Domestic Workers’onOverseas Employment Process to GCC Countries and Lebanon


Ethiopia has become one of the major Migrant Domestic Workers (MDWs) sending countries to the GCC States and their numbers have greatly increased in recent years. MDWs in receiving countries are concentrated in less regulated economic occupations where they work excessive hours without over pay, no weekly or monthly rest days, and restrictions on freedom of movement, exposed to psychological, physical and sexual abuse. Most of them even suffer from virtual imprisonment with their travel and identity documents confiscated. Labour migration is increasingly featuring on the global agenda including that of Ethiopia.The ban the government of Ethiopia imposed on low-skilled migrant workers going to the Middle East and Sudanto work on improving the overall migration is lifted in January 2018. Overseas labour employment is resuming after the preparatory steps of adopting the revised Overseas Employment Proclamation, negotiatingonBilateral Agreements (BLAs) with major destination countries, improving recruitment and placement services as well as building the capacity of key government institutions to effectively and efficiently govern the regular labour migration process.

In line with the Government’s actions,the ILO has developed a project entitled Improvedlabour migration governance to protect migrant workers and combat irregular migration in Ethiopiafunded by United Kingdom’s Department for International Development.The project aims at supporting the efforts of the Government. Social partners and Civil Societies in improving labour migration governance to better address migration challenges in the country and combat irregular migration. Through this project the ILO would support the GoE and its partners to address irregular migration and protection risks faced by migrants in countries of origin and destination by working on legal and regulatory frameworks for fair recruitment, strengthening and building the capacity of Federal, Regional, zonal and woreda government offices as well as Ethiopian foreign missions, migrant communities and migrants themselves.

As part of this project, the ILO is planning to develop a mobile appto provide adequate information on the overall process of overseas employment including pre-departure, departure, deployment and return information for potential migrants and migrantstaking into account their education level. The mobile appwill be developed in English,Amharic, Tigrigna and Afan Oromo languages and will target migrants and potential migrants to bridge the information gap regarding the process and steps in regards to regular migration and inform them on how to keep themselves safe while in destination countries. To this end, the ILO country Office for Djibouti, Ethiopia, Sudan, South Sudan and Somalia is seeking to hire a qualified consultant or consulting firm to develop a user friendly migrant domestic workers mobile app which is compatible to all devices. .

Purpose of the Consultancy

The main purpose of the assignment is to develop animated mobile app, which contains the process and steps of regular migration as well as rights and obligations of migrant domestic workers based on the content provided by the ILO. More specifically the app need to contain the following information:


1.            Policy & legal instrument in regards to migration.

2.            The difference between regular and irregular labour migration.

3.            Roles & responsibilities of different stakeholders involved in migration in Ethiopia as well as Country of destination.

4.            Current practices & services available for the protection of migrant workers in Ethiopia as well as Country of destination. In case of emergency where they can access help (country specific).

5.            A platform where migrants can discuss among themselves on challenges and opportunities they are facing.

6.            A platform where country specific information will be available (notice from the Ethiopian mission or specific country of destination, information about the country etc.).

Scope of the Consultancy


1.            Conduct desk research to understand the Ethiopian migration context and other mobile apps on migrant domestic workers.

2.            Benchmark on known and functioning international MDWApp such as ILO’s app developed for Latin America.

3.            In consultation with the ILO, develop a user friendly, engaging, animated prototype compatible with all devices and in line with the ILO’s branding guidelines. At least fulfil the below requirements

o             Features: The mobile app, with one user interface, will provide details of regular labour migration and inform users on how to be safe and productive while in destination countries

o             Animated voiceover: The app should be able to provide user with the options to select from drop down menu of topics accompanied by simple animated illustrations with voiceover. Once the user selects a specific scheme, the app should narrate him/her, in a new window, information on the selected topic.

o             Sustainability: The app should be designed in such manner that additional/up to date information can be entered at the backend by trained ILO staff without hampering the old data and without shutting the app.

o             Simplicity for the user: Convenient user interface/ user-friendly interface. Must adhere to platform specific UI standards provided by Google.

o             Practical: The app should consider education levels of migrant domestic workers, limited internet access or other circumstances that limit access to the mechanism.

o             Good performance/Loading Speed: The size should not exceed 60 MB. Speed of loading must not keep users waiting.

o             Offline Access: The app should be fully functional offline once it is installed except when it channels to related websites and social media.

o             The app will be available online and on Android devices and IOS devices. Cross-platform development methodology is requested so that the app can be used on iOS devices.

o             Support: The recruited consultant must provide support for a minimum of three months after the launch of the mobile app.

o             Intellectual property: All information and assets related to the mobile apps will be property of the ILO country Office for Djibouti, Ethiopia, Sudan, South Sudan and Somalia.

o             Handover: The recruited consultant or consulting firm must submit all source code and documentation of the app after successful launch and expiry of the three months support period.

o             Licensing: the ILO would prefer using open source technologies to avoid any licensing cost.


4.            Language: Developed in English, Amharic, Tigrigna and Afan Oromo languages

5.            Finalize developing the mobile app based on the feedback provided by the ILO and other stakeholders.

6.            Publish the mobile app on google play store for public access.

7.            Introduce and publicize the app on different platforms